If you are experiencing an issue with your cash pickup transfer, please do not share the secret code with your recipient. Instead, send us a request via chat or help@paysend.com and we will do our best to assist you with the issue. In your request, please include:
- detailed explanation or reason for the transfer cancellation
- the phone number indicated in your Paysend account, including the country code
- your first and last name
- your email address
- the ID number of the transfer in question.