If you are experiencing an issue with your cash pickup transfer, please send us a request via chat or help@paysend.com and we will do our best to assist you with the issue. In your request, please include:
- Detailed explanation/reason for the transaction cancellation;
- The phone number you provided when you signed up, including the country code;
- Your first and last name;
- Your email address;
- The ID number of the transaction in question