Please note that it is not possible to cancel transfers to EEA, UK, US, Canadian (including through Interac) and Australian bank accounts.
If you have made a SWIFT transfer or a transfer to a bank account from a country that is not mentioned above, please send us a request via chat or at help@paysend.com and we will do our best to assist you with the issue.
Please include the following in your request:
- detailed explanation/reason for the transfer cancellation
- the phone number you provided when you registered, with country code
- your first and last name
- your email address
- the ID number of the transfer in question.