To change your phone number via the app
- Open the app
- Go to Profile by clicking on the icon in the righthand corner
- Select Personal Information
- Click on the pencil icon in the righthand corner
- Enter the new phone number
- Confirm with the code sent via SMS
To change your phone number on the website:
- Log in to your account
- Go to Profile
- Select Personal Information
- Click on the pencil icon in the phone number line
- Enter your new phone number
- Confirm with the code sent via SMS
Ensure your new number:
- belongs to the same country as your old phone number
- is not linked to an existing account
EEA and UK users
For help when changing your number, contact our customer support team via our online chat or mail at help@paysend.com.
In compliance with Paysend's terms of service, users can only create one account per number.