Phone number change

To change your phone number via the app:

1. Open the app
2. Go to "Profile" by clicking on the icon in the right-hand corner.
3. Select Personal Information.
4. Click on the pencil icon in the right-hand corner.
5. Enter the new phone number. 
6. Confirm with the code sent via SMS. 

To change your phone number on the website:

1. Log in to your account.
2. Go to Profile.
3. Select Personal Information. 
4. Click on the pencil icon in the phone number line. 
5. Enter your new phone number. 
6. Confirm with the code sent via SMS. 

Remember to ensure your new number: 

• Belongs to the same country as your old phone number. 
• Is not linked to an existing account. 

Please note, you can only create one account per phone number. For help when changing your number, contact our customer support team via our online chat or send us an email at help@paysend.com.