To keep transactions secure, do not share card information. Card information includes any of the following details:
- Card number, name, expiration date, and verification code (CVV/CVC)
When contacting customer support, we may ask for the following to help verify it's you:
- Phone number
- Transaction number
- The last four digits of the card used to make the transfer
- Date of birth
A few tips to keep your account secure include:
- Do not leave the app open on your phone.
- Do not share the password to access your Paysend app.
- Do not share one-time codes via SMS.
- Do not share SIM cards.
For further assistance, you can reach our customer support team via chat in the app or send us an email at: firstname.lastname@example.org