If you are experiencing an issue with your transfer to a wallet, please send us a request via chat or help@paysend.com, and we will do our best to assist you with the issue. In your request, please include
- A detailed explanation/reason for the transaction cancellation;
- The phone number you provided during registration, including country code;
- Your first and last name;
- Your email address;
- The ID number of the transaction in question