If you notice a transaction you don’t recognise, it’s important to act quickly. Unauthorised activity can happen for a variety of reasons, and we’ll help you resolve it as soon as possible.
Step 1: Contact us immediately
Please get in touch with our Customer Support team so we can investigate the issue and secure your account.
-
By email: contact us at cs@paysend.com
Include the following details in your message:The date and amount of the transaction(s)
A short description of the issue
Step 2: We’ll investigate and support you
Once we receive your report, we’ll review your account activity and take the necessary steps to protect your funds. If further information is needed, we’ll contact you directly.
Your security is our top priority. Whether you reach us by email or chat, we’re here to respond quickly and keep your account safe.