To close your account, please follow the steps below:
- Log in to your Paysend account.
- Go to ‘Profile’.
- Select ‘Settings’ and then ‘Security’ and tap on the three dots in the upper right corner.
- Delete your account permanently.
Please note that deleted accounts cannot be restored.
If you are unable to locate the ‘Delete account permanently’ button, please send a cancellation request via chat or to help@paysend.com. In your request, please specify the following information:
- the phone number indicated in your account, with the country code
- your first and last name
- your email address
- ID number or the precise amount of your last transfer, top-up, purchase, or cash withdrawal.