Your transfer was canceled because the payment couldn't be processed. This could happen for various reasons, including:
- The funds didn't reach our corporate account within the dedicated period of 3 business days.
- There were mistakes made when making the transfer (e.g., incorrect reference or transfer amount specified).
If the transfer amount was deducted from your bank account, please expect the money to be refunded within 3 business days.
What is a business day?
Business days are the days when banks are open for work, which is typically from Monday to Friday. When making a transfer, keep in mind that Saturday, Sunday, and public holidays are not considered business days.