How can I freeze and unfreeze my card? 05 January 2023 09:04 Updated To freeze or unfreeze a card: Open the app; Tap "Cards"; Select "Plastic" / ”Virtual”; Tap "Freeze temporarily" or "Unfreeze Card". Related articles Why has my card payment failed? How can I verify my identity to increase transfer limit (For an EEA account*)? How do I verify my identity to activate my Paysend card (for EEA accounts*)? How to change my phone number How to find out your limit