Please follow the instructions below to close a virtual or plastic* Paysend card:
- Open the Paysend app.
- Go to the ‘Cards’ section.
- Choose ‘Plastic’ or ‘Virtual’.
- Tap the three dots in the upper right corner of the screen.
- Press ‘Cancel card’.
- Read the card cancellation terms and press 'Confirm & Cancel'.
Once you close the card, you won't be able to restore it. However, you will be able to open a new virtual Paysend card.
If you don't want to cancel the card without being able to restore it, you may choose the 'Freeze temporarily' option.
*Plastic Paysend cards are no longer available to order, but we continue to service active plastic cards.