Your security is top priority for Paysend.
We dedicate ourselves to keeping your information safe, following strict standards. Here's what you need to know about how we protect your information and tips on keeping your transactions secure.
Your data is protected:
All money transfers are certified by Visa, Mastercard, China UnionPay, the FCA, and are PCI DSS certified.
PCI DSS stands for Payment Card Industry Data Security Standard. It's a set of rules that companies like us follow to ensure that your payment information is protected.
These set of certifications and rules helps us to maintain bank-level security and keep your card details safe every time you make a transaction.
Safe Interaction With Paysend Support:
When you need to contact customer support, it's safe to provide:
- Your mobile phone number;
- Transaction number;
- Your full name;
- Your date of birth;
- Your email address.
These details help us assist you without compromising your security.
Security Tips:
- App/Web Security: Always close the Paysend app on your phone and log out of your account in browser when you're not using Paysend.
- Keep Passwords Private: Never share your password for accessing the Paysend app. The same goes for one-time passwords (OTPs) you receive via SMS. Note that Paysend support team would never ask you to share SMS codes.
- SIM Card Safety: Do not share your SIM card with others. Your phone number is linked to your Paysend account and is a key part of keeping your account secure.
For more security tips check out 'Protect Yourself: Essential Tips for Avoiding Scams' article.
Need Help?
For any questions or further assistance, our customer support is here for you. Contact us at help@paysend.com.
We're dedicated to providing you with a safe and secure service.