Before submitting a complaint to your state regulatory authority, please contact Paysend US LLC NMLS# 2048617 Customer Service team to allow us the opportunity to address your concern.
Customer Service can be reached through the contact methods listed below.
- Online Chat: paysend.com or Paysend Mobile App
- Email: help@paysend.com
- Telephone: 1-844-938-8840
- Mail: Paysend US LLC, 801 Brickell Ave, 8th Floor, Suite 810, Miami, FL 33131
If you believe your complaint regarding our services has not been resolved satisfactorily, you may contact your state’s money transmitter licensing authority. Please refer to the information below for guidance on how to submit your concern.
Alaska
State of Alaska Department of Commerce, Community, & Economic Development Division of Banking & Securities For Alaska Residents Only
If your issue is unresolved by Paysend US LLC, +1(208)689-1948 please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdted.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.
Website: https://www.commerce.alaska.gov/web/
Alabama
Alabama State Banking Department
P.O. Box 4600 Montgomery, AL 36103
Phone: (334) 242-3452
Fax: (334) 353-5961
Website: www.banking.alabama.gov
Arizona
Arizona Department of Financial Institutions
100 N 15th Ave, STE 261, Phoenix, AZ 85007
Main Tel: 602-364-3100
Phoenix Metro Area: (602) 542-5763
In-state Toll-free: (800) 352-8431
Website: https://difi.az.gov/
Arkansas
Arkansas Securities Department
1 Commerce Way, STE 402 Little Rock, AR 72202
Tel: 501-324-9260
Fax: 501-324-9260
Website: https://securities.arkansas.gov/money-services-2/
California
Department of Financial Protection and Innovation
Attn: Consumer Services
651 Bannon Street, Suite 300
Sacramento, CA 95811
Phone: 866-275-2677 or 916-324-9011
Website: www.dfpi.ca.gov
Colorado
Customer notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY: ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Phone: 303-894-7575
Fax: 303-894-7570
Email: DORA_BankingWebsite@State.co.us
Website: https://banking.colorado.gov/consumers/file-a-complaint
Connecticut
Connecticut Department of Banking
280 Trumbull Street 16th floor
Hartford CT 06103
Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Website: https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter
Delaware
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance
Telephone Direct: 302-739-4235 or 302-577-6722 from 8:00 am to 4:30 pm, Monday through Friday
Written complaints can also be faxed to 302-739-2356, or electronically mailed over the internet to bankcommissioner@delaware.gov
Website: https://banking.delaware.gov/consumer-complaints/
District of Columbia
D. C. Department of Insurance, Securities and Banking
1050 First St. NE, Suite 801 Washington, DC 20002
Phone: 202-727-8000
Fax: 202-535-1194
Website: https://disb.dc.gov/page/consumer-services-division
Florida
Florida Office of Financial Regulation
200 E. Gaines Street, Tallahassee, FL 32399
Phone: 850-487-9687
Fax: 850-410-9663
Website: https://flofr.gov/
Georgia
Georgia Department of Banking and Finance
2990 Brandywine Road Suite 200, Atlanta, GA 30341-5565
Phone: 770-986-1633
Toll-Free: 888-986-1633
Website: https://dbf.georgia.gov/
Hawaii
Department of Commerce and Consumer Affairs
Division of Financial Institutions
If you have any questions regarding the money transmission services provided by Paysend US LLC, you may file a complaint online at https://web2.dcca.hawaii.gov/ocpcomplaint/file-complain or call the Consumer Resource Center at (808) 587-4272 (press 2) to speak with an intake specialist. You can also download, print, and mail in a complaint form https://web2.dcca.hawaii.gov/ocpcomplaint/assets/OCP_Complaint_Instructions_and_Form.pdf to:
Mailing Address:
Office of Consumer Protection
235 S. Beretania St., Room 801, Honolulu, HI 96813
Phone: 808-587-3222
Fax: 808-586-2640
Website: http://cca.hawaii.gov/
Idaho
Idaho Department of Finance
11341 West Chinden Blvd.
Building 4, Floor 3
Boise, ID 83714
Phone: 208-332-8000
Fax: 208-332-8096
Website: http://finance.idaho.gov/
Illinois
Illinois Department of Financial and Professional Regulation
Chicago Office
555 West Monroe Street, 5th Floor
Chicago, IL 60661
Springfield Office
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Phone: 888-473-4858
TTY/TDD Line: 866-325-4949
Website: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html
Indiana
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
Phone: 317-232-3955
Toll-free: 800-382-4880
Fax: 317-232-7655
Website: https://www.in.gov/dfi/
Iowa
Iowa Division of Banking
200 East Grand Ave., STE 300
Des Moines, IA 50309
Tel: 515-281-3014
Website: https://idob.iowa.gov/
Kansas
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 Jackson, STE 300
Topeka, KS 66603
Tel: 785-380-3939
Website: https://www.osbckansas.org/
Kentucky
Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Phone: (502) 573-3390 or (800) 223-2579
Website: https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347
Louisiana
Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Phone: 225-925-4660
Fax: 225-925-4511
Website: http://www.ofi.state.la.us/
Maine
Maine Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Phone: 207-624-8527
Toll-Free: 800-332-8529
Fax: 207-582-7699
TTY: 711
Website: https://www.maine.gov/pfr/consumercredit/index.shtml
Maryland
Maryland Office of Financial Regulation
ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
If you are mailing your complaint, include copies of supporting documents. Do not mail originals.
E-mail: CSU.Complaints@maryland.gov
Remember to attach the complaint form and documentation to your email.
Phone: 410-230-6077
Fax: 410-333-3866
Mark your fax to the attention of the Consumer Services Unit.
Website: http://www.dllr.state.md.us/finance/
The Office of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paysend US LLC. NMLS/License Number: 2048617 at 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 Phone (toll-free): 1(888)-784-0136
Massachusetts
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
One Federal Street, Suite 710
Boston, Massachusetts 02110-2012
Telephone: 617-956-1500
Fax: 617-368-2700
Email: dobconsumer.assistance@mass.gov
Web Site: https://www.mass.gov/orgs/division-of-banks
Michigan
Michigan Department of Insurance and Financial Services
PO Box 30220
Lansing, MI 48909-7720
Phone: 517-284-8800 or 877-999-6442 (Toll-Free)
Fax: 517-284-8837
Website: https://www.michigan.gov/difs
Minnesota
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Main Office: 651-539-1500
Complaints: 651-539-1600
Greater Minnesota: 800-657-3602
Website: https://mn.gov/commerce/
Mississippi
Mississippi Department of Banking and Consumer Finance
Attention: Consumer Complaints Department
P.O. Box 12129
Jackson, Mississippi 39236-2129
Phone: 601-321-6901 or 1-800-844-2499 (toll free)
Fax: 601-321-6933
Website: https://dbcf.ms.gov/banks-and-credit-unions/
Missouri
Missouri Division of Finance
Truman State Office Building
301 W High St Room 630, Jefferson City, MO 65102
Phone: 573-751-3242
Fax: 573-751-9192
Website: https://finance.mo.gov/consumer-complaints
Montana
Montana Division of Banking and Financial Institutions
301 South Park Ave, Suite 316
Helena, MT 59620-0546
Phone: 406-841-2920
Fax: 406-841-2930
Website: www.banking.mt.gov
E-Mail: banking@mt.gov
Nebraska
Nebraska Department of Banking & Finance
Financial Institutions - Complaints
PO Box 95006
1526 K St #300
Lincoln, NE 68508
Phone: 402-471-2171
Website: https://ndbf.nebraska.gov/
Nevada
State Of Nevada Department Of Business And Industry Financial Institutions Division
3300 W Sahara Avenue Suite 250, Las Vegas, NV 89102
Phone (702) 486-4120
Toll free (866) 858-8951
Fax (702) 486-4563
E-mail: FIDComplaints@fid.state.nv.us
Website: www.fid.nv.gov
New Hampshire
State of New Hampshire Banking Department
53 Regional Drive, Suite 200, Concord, NH 03301
Phone: 603-271-3561
Fax: 603-271-0750
Website: https://www.nh.gow/banking/
New Jersey
New Jersey Department of Banking and Insurance
PO Box 471
Trenton, NJ 08625
Phone: 609-292-7272 or our Consumer Hotline 1-800-446-7467
(8:30 am to 5:00 pm EST Monday through Friday)
Fax: 609-777-0508 or 609-292-2431
Website: https://www.nj.gov/dobi/consumer.htm#banking
New Mexico
New Mexico Financial Institutions Division
2550 Cerrillos Road, 3rd Floor P. O. Box 25101 Santa Fe, NM 87505
Phone: 505-476-4885
Website: https://www.rld.nm.gov/financial-institutions/
New York
New York State Department of Financial
1 State Street New York, NY 10004
Phone: 800-342-3736
Web Site: https://www.dfs.ny.gov/
North Carolina
North Carolina Office of the Commissioner of Banks
Mailing Address: 4309 Mail Service Center, Raleigh, NC 27699-4309
Physical Address: 3100 Smoketree Court, Suite 1100, Raleigh, NC 27604
Main Office: 919-733-3016
Website: https://www.nccob.gov/public/
North Dakota
North Dakota Department of Financial Institutions
1200 MEMORIAL HWY
BISMARCK, ND 58504
Phone: 701-328-9933
Fax: 701-328-0290
Email: DFI@ND.GOV
Website: https://www.nd.gov/dfi/file-complaint
Ohio
Ohio Division of Financial Institutions
77 South High Street, 21st Floor Columbus, OH 43215
Phone: 614-728-8400
Website: https://com.ohio.gov/divisions-and-programs/financial-institutions/financial-institutions
Oklahoma
Oklahoma Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Phone: 405-521-2782
Phone: 918-295-3649
Website: https://oklahoma.gov/banking/complaints/money-transmission-company-complaints.html
Oregon
Oregon Division of Financial Regulation
Street address: 350 Winter St. NE, Rm. 410 Salem, OR 97301
Mailing Address: PO Box 14480 Salem, OR 97209
503-378-4140 (Salem)
888-877-4894 (toll-free in Oregon)
503-947-7862 (fax)
Website: https://dfr.oregon.gov/Pages/index.aspx
Pennsylvania
Pennsylvania Department of Banking and Securities
17 North 2nd Street, STE 1300
Harrisburg, PA 17011
Tel: 800-722-2657
Website: https://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx
Puerto Rico
Oficina Del Comisionado De Instituciones Financieras
Edificio Centro Europa
PO BOX 11855, San Juan, PR 00910-3855
1492 Avenida Ponce De Leon, Suite 600, San Juan, PR 00907-4024
Tel: 787-723-8445 o 800-981-7711
Website: www.ocif.pr.gov
Rhode Island
Rhode Island Department of Business Regulation Division of Banking
1511 Pontiac Avenue Bldg. 68-1
Cranston, RI 02920
Tel: 401-462-9503
Fax: 401-462-9536
Website: https://dbr.ri.gov/
South Carolina
South Carolina Office of the Attorney General
Attn: Money Services Division
PO Box 11549
Columbia, SC 29211
Tel: 803-734-1221
Website: https://www.scag.gov/inside-the-office/legal-services-division/money-services/
South Dakota
South Dakota Department of Labor and Regulation Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Phone: 605-773-3421
Fax: 605-773-3460
Email: banking@state.sd.us
Website: https://dlr.sd.gov/banking/
Tennessee
Tennessee Department of Financial Institutions
Tennessee Tower
312 Rosa L. Parks Avenue Nashville, TN 37243
Phone: 800-778-4215
Website: https://www.tn.gov/tdfi/
Texas
Mail or deliver the complaint to:
Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll free: (877) 276-5554 or Email - msb@dod.texas.gov
Fax #: (512) 475-1288
Website: occc.texas.gov
If you are a Texas resident and have a complaint, first contact the consumer assistance division of Paysend, LLC, at 1-844-938-8840, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint using the information above.
Utah
Utah Department of Financial Institutions
FedEx or UPS overnight delivery
324 South State Street, Suite 201, Salt Lake City, Utah 84111
US Postal Service
PO Box 146800, Salt Lake City, UT 84114-6800
Phone: 801-538-8830
Fax: 801-538-8894
Email: complaints.dfi@utah.gov
Website: https://dfi.utah.gov/
Vermont
Vermont Department of Financial Regulation Banking Division
89 Main Street
Montpelier, VT 05620
Tel: 802-828-3307
Website: https://dfr.vermont.gov/
Virginia
Virginia Bureau of Financial Institutions
Physical Address: 1300 East Main Street, Suite 800, Richmond, VA 23219
Mailing Address: Post Office Box 640 Richmond, VA 23218-0640
Phone: (804) 371-9657
Fax: (804) 371-9416
Website: scc.virginia.gov
US Virgin Islands
Government of the Virgin Islands of the United States
Office of the Lieutenant Governor
Division of Banking, Insurance and Financial Regulation
For St. Thomas/St. John resident please use the following information to assist with filing your complaint:
5049 Kongens Gade
St. Thomas, Virgin Islands 00802
Tel: 340-774-7166
Fax: 340-774-9458
For St. Croix resident, please use the following information to assist you with filing your complaint:
1131 King Street, Suite 101
Christiansted, St. Croix, Virgin Islands 00820
Tel: 340-773-6459
Fax: 340-719-3801
Website: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/
Washington
Washington State Department of Financial Institutions
Mailing Address: P.O. Box 41200 Olympia, Washington 98504-1200
Physical Address: 150 Israel Rd SW Tumwater WA 98501
Phone:360-902-8700
TDD: 800-833-6388
Website: www.dfi.wa.gov
West Virginia
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302
Phone: 304-558-2294
Fax: 304-558-0442
Website: https://dfi.wv.gov/Pages/default.aspx
Wisconsin
Wisconsin Department of Financial Institutions
Mailing Address: PO Box 7876 Madison, WI 53707-7876
Physical Address: 4822 Madison Yards Way, North Tower Madison, WI 53705
Phone: (608) 261-7578
Fax: (608) 264-7968
Website: https://www.dfi.wi.gov/
Wyoming
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
Phone: 307-777-7797
Website: https://wyomingbankingdivision.wyo.gov/