If there was an error whilst making your online money transfer, here are some steps you can take to resolve common issues:
- Update your app: Check that you're using the latest version of the app. Updates include important bug fixes and new features that help transfers run smoothly.
- Check your Internet connection: If you're using Wi-Fi or mobile data, make sure the signal is consistent.
- Sufficient funds: Ensure that your card or account has enough available funds to cover the full amount.
- Submit any requested documents: For certain transactions, additional verification may be needed. If requested, upload the documents through the app to avoid delays.