Sending money

Where is my money?

• How long does a Paysend transfer take?
• How can I track my transfer?
• What is a business day?
• Why does my money transfer show as complete when the money hasn’t arrived yet?
• What is proof of delivery and how to get it?
• What is proof of payment?

Fees & Exchange rates

• Exchange rates
• Understanding Paysend fees
• Does remittance tax affect my Paysend transfers?

Sending options

• I couldn't confirm my transfer with 3DS (card transfers)
• What cards can I use for transfers?
• How do I send a transfer through Paysend?
• How do I make a transfer from scratch?
• Can I use Apple or Google Pay to send a transfer?
• How to verify my card?

Delivery options

• Transfers to Alipay in China
• My recipient says the cash pickup transfer can't be located
• Where can I find the unique code for picking up a cash transfer?
• What details do I need to send a bank transfer?
• Cash pickup in Latin America: Mexico, Dominican Republic, Guatemala, Honduras, El Salvador
• How to send money to a Paysend account via mobile number?

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Refunds & Cancellations

• How long will my refund take?
• I want to cancel a transfer
• How can I cancel a transfer to a card?
• How can I cancel a transfer to bank account?
• How can I cancel a transfer to a wallet?
• How can I cancel a transfer to cash pickup?

See all 7 articles

Managing my transfers

• How to check if I can send money to a particular country?
• There is an error when making a transfer
• How can I repeat a transfer?
• How do I view my transfer history?

Dealing with transfer mistakes

• I sent the wrong transfer amount
• I sent money to the wrong person
• I entered the wrong banking details

Transfer statuses

• 'Payment processing' status
• 'Transfer in progress' status
• 'Payment unsuccessful' status
• 'Transfer unsuccessful' status
• 'Money sent' status