The payment was successful, and your transfer is on its way to the recipient. Please keep in mind that the transfer will not be completed unless the recipient has passed the one-time verification procedure set up by our local partner and linked their China Union Pay card.
If your recipient has received Paysend transfers to their Chinese bank account before, they will see the money in a couple of minutes. However, if this is their first such transfer, they will need to do the following:
- Find the SMS message sent to the phone number linked to their bank account.
- Open the verification link from the SMS.
- Follow the instructions to verify their identity and link their China Union Pay card.
Once the recipient fulfills these requirements, the money should be credited to their bank account in just a few moments. All the subsequent transfers will be carried out automatically.
What if the recipient can't find the SMS?
No worries, you can copy this link and share it with your recipient instead: https://r.chinapay.com/s
What if the recipient needs more assistance?
You may help them by sharing the verification and card-linking instructions laid out here: https://cdn.paysend.com/web/docs/kyc_register_process_for_beneficiary.pdff
Please note:
The recipient will have 7 calendar days to pass the verification procedure and link their card. Otherwise, the transfer will be canceled automatically on the 8th calendar day, and the money will be returned to you.