Help & More

Payment processing

• Why is my payment processing?
• Why is my payment processing?
• How do I cancel a transfer from a bank account?
• How can I cancel a transfer from a bank account?
• Сancel a transfer from a bank account
• Сancel a transfer from a bank account

Payment failed

• I couldn't confirm my transfer with 3DS (card transfers)
• Why did my payment fail?
• My transfer failed but I was charged
• My transfer failed but I was charged
• My transfer failed but I was charged
• My transfer failed but I was charged

Payment processed

• Why is my transfer processing?
• Why is my transfer taking so long?
• How can I cancel a transfer to a card?
• How can I cancel a transfer to bank account?
• How can I cancel a transfer to a wallet?
• How can I cancel a transfer to cash pickup?

Failed

• Why did my transfer fail?
• When will I get my money back?
• When will I get my money back?
• How long will my refund take?
• How long will my refund take?
• How long will my refund take?

Failed transfer

• Why did my transfer fail?
• My refund was unsuccessful

Money sent

• Why does my money transfer show as complete when the money hasn’t arrived yet?
• When will my transfer be delivered?
• How can I get a transfer receipt or a statement?
• Understanding Paysend fees
• How can I cancel a transfer to a card?
• How can I cancel a transfer to bank account?

Money request

• What is a money request?
• Can I cancel a money request?
• How do I pay for a money request?
• Can I decline a money request?
• What is the status of my money request?
• Can I cancel a money request?

Limits

• Why is my transfer not going through?
• How to get verified?
• Why do I need to get verified?
• Quality requirements for identification documents
• Quality requirements for bank statements and other verification documents

Verification

• Why is my transfer not going through?
• Why do I need to get verified?
• Quality requirements for identification documents
• Quality requirements for bank statements and other verification documents
• How do I get a bank statement?
• How do I take Apple Pay or Google Pay screenshots?

Paysend 3.0

Drafts

• How to resume my transfer?
• Can I cancel my transfer and start over?