Libre transfers are delivered within a few moments after your payment is processed. If your transfer is pending for longer than that, there could be a few reasons.
This is the first Libre transfer for your recipient.
When a recipient gets their first Libre transfer, they will receive an SMS notification. The message contains a link, which the recipient can use to accept the funds. If they are not yet registered in Paysend, the link will also be helpful for signing up.
Once the recipient is registered with Paysend or if they already have a Paysend account, they can simply open the Paysend app, find the incoming Libre transfer in the 'Transfers' section, and press the 'Receive money' button to accept the transfer. A Paysend card will be generated for them and the money will be credited to the card in a matter of minutes.
The recipient needs to verify their identity.
The recipient will need to verify their identity to receive their second Libre transfer or their first Libre transfer if it exceeds 150 USD. To go through the verification procedure, the recipient will need to upload a photo of their identity document via the Paysend app. The list of accepted documents includes (may vary depending on the recipient's registration country):
- international passport
- national ID card of the registration country
- driving license of the registration country
- biometric residence permit.
Once your recipient is verified to receive Libre transfers, all the subsequent transfers will be credited to their Libre card automatically within just a few minutes.