You can cancel your money transfer within 30 minutes of sending it – as long as the funds haven’t already been deposited into your recipient’s wallet.
- Log in to your Paysend account and select the relevant transfer.
- Tap ‘Cancel transfer’ and confirm by pressing ‘Cancel and refund’.
Once canceled, your refund will be processed within 3 business days.
If your transfer to a wallet has already been completed* or is still being processed for longer than 30 minutes, please get in touch with us so we can review your request and see how we can help.
You can contact us via chat in the app or by email at help@paysend.com. When sending your request, please include:
- a short explanation of why you’d like to cancel the transfer
- your mobile phone number, including the country code
- your full name
- the amount and date of your latest transfer.
Once we receive your message, we’ll investigate your case and let you know if the transfer can be stopped.
*Please note that wallet transfers to the Philippines cannot be canceled once completed.