Your transfer was canceled because the payment couldn't be processed. This means that we couldn't deduct the money from your card.
If you see a withdrawal in your card transaction history, there could be two explanations:
The withdrawal amount doesn't match your transfer amount.
If the withdrawal amount is between 0.50 and 2.50 USD, the deducted money could be the 'verification amount'—a small sum of money Paysend deducts from your newly added card for verification purposes. The amount should be returned to you in a few minutes. However, in rare cases, the refund may take up to 3 business days.
The withdrawal amount matches your transfer amount.
Please contact your bank's Customer Service. Your bank might have put a temporary hold on the transaction and needs some time to release the funds.
In case your bank confirms that the money was deducted, you will need to request the Acquirer Reference Number for the withdrawal transaction. ARN is a 23-digit number that helps trace the money when a transaction from a bank card is made.
Once you obtain the ARN, please share it with us via live chat or by emailing us at help@paysend.com. With this information, we'll be able to investigate the issue further.