Your transfer was canceled because the payment couldn't be processed. This could happen for various reasons, including:
- The funds didn't reach our corporate account within the dedicated period of 4 calendar days.
- There were mistakes made when making the transfer (e.g., incorrect reference or transfer amount specified).
If you see a withdrawal in your account transaction history, you will need to obtain a recept of the transfer you made to our corporate account. It's preferable that the receipt is in PDF, but you may also send us a photo of the physical document provided to you by your bank.
Once you have obtained the receipt, please send it to us via live chat or by emailing us at help@paysend.com. With this information, we'll be able to investigate the issue further.