Interac request is a payment option available exclusively for customers registered in Canada.
To send money from your bank account in Canada via Interac, please follow these simple steps below.
Initiate the payment:
- Navigate to the 'Transfers' section and click the 'Send' button.
- Select the destination country and the currency. Available currencies will depend on the specific destination country.
- Choose how to deliver your money transfer. This will vary based on the countries of sending and receiving.
- Enter the recipient’s details accurately.
Enter payment details:
- Specify either the amount you wish to send (on the left) or the amount the recipient should receive (on the right).
- Select 'Interac E-Transfer' as your payment method.
- Provide your email address where we will send an invitation link for the payment.
- Review all transfer details carefully.
- Click 'Confirm & Send' to proceed.
Finish your payment:
- Expect to receive the payment link via email shortly after the transfer is created.
- Once you receive it, select your bank from the list provided in the email and confirm the transfer.
- The completion of your payment may take up to 24 hours. You can track its status directly in your account.
- You must complete the payment within 3 calendar days of receiving the payment link. If not completed, the transfer will be automatically declined on the 4th calendar day.
- If necessary, you can cancel the transfer by clicking on the cancellation link provided in the payment email.
- If you paid for the transfer, but it acquired the 'Payment failed' status, please expect the funds to be returned to you within 48 hours. Please note that banks might block some payments. If the funds weren't credited within the expected timeframes, please let us know, so that we can look into this.