Sending money

Where is my money?

• Why is my transfer taking so long?
• How can I track my transfer?
• My transfer is delayed. What should I do?
• Why does my money transfer show as complete when the money hasn’t arrived yet?
• What is proof of delivery and how to get it?
• What is proof of payment?

Fees & Exchange Rates

• Exchange rates
• Understanding Paysend fees

Sending options

• I couldn't confirm my transfer with 3DS (card transfers)
• What cards can I use for transfers?
• Can I use Apple or Google Pay to send a transfer?
• How to send money via a regular SEPA bank transfer?
• How to send money from your UK bank account (regular transfer)?
• How to pay for my transfer using Interac?

See all 18 articles

Receiving options

• What details do I need to send a bank transfer?
• How do I make a transfer via Paysend Libre?
• Sending a SWIFT transfer
• How do I receive money via Interac?
• Transfers via UPI to bank accounts in India
• Transfers to bank accounts in South Korea

See all 7 articles

Refunds & Cancellations

• How long will my refund take?
• How can I cancel a transfer to a card?
• How can I cancel a transfer to a bank account?
• How can I cancel a transfer to a wallet?
• How can I cancel a cash pickup transfer?
• My recipient's bank sent the money back

My first transfer

• How do I send money with Paysend?
• How to check if I can send money to a particular country?
• There is an error when making a transfer
• How do I change the sending country?
• How can I repeat a transfer?
• How do I view my transfer history?

See all 7 articles

Dealing with Transfer Mistakes

• I sent the wrong transfer amount
• I sent money to the wrong person
• I entered the wrong reference
• I entered the wrong recipient's name

Transfer statuses

• 'Payment processing' status
• 'Transfer in progress' status
• 'Payment failed' status
• 'Failed' status
• 'Money sent' status
• 'Awaiting pickup' status