Sending money

Where is my money?

• How long does a Paysend transfer take?
• How can I track my transfer?
• What is a business day?
• Why does my money transfer show as complete when the money hasn’t arrived yet?
• What is proof of delivery and how to get it?
• What is proof of payment?

Fees & Exchange rates

• Exchange rates
• Understanding Paysend fees

Sending options

• I couldn't confirm my transfer with 3DS (card transfers)
• What cards can I use for transfers?
• How do I send a transfer through Paysend?
• How do I make a transfer from scratch?
• Can I use Apple or Google Pay to send a transfer?
• How to send money via a regular SEPA bank transfer?

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Delivery options

• What details do I need to send a bank transfer?
• Cash pickup in Latin America: Mexico, Dominican Republic, Guatemala, Honduras, El Salvador
• How do I make a transfer via Paysend Libre?
• Transfers to wallets: common issues and how to resolve them
• Sending a SWIFT transfer
• How do I receive money via Interac?

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Refunds & Cancellations

• How long will my refund take?
• How can I cancel a transfer to a card?
• How can I cancel a transfer to a bank account?
• How can I cancel a transfer to a wallet?
• How can I cancel a cash pickup transfer?
• My recipient's bank sent the money back

Managing my transfers

• How to check if I can send money to a particular country?
• There is an error when making a transfer
• How do I change the sending country?
• How can I repeat a transfer?
• How do I view my transfer history?
• How can I get a transfer receipt or a statement?

Dealing with transfer mistakes

• I sent the wrong transfer amount
• I sent money to the wrong person
• I entered the wrong reference
• I entered the wrong banking details

Transfer statuses

• 'Payment processing' status
• 'Transfer in progress' status
• 'Payment failed' status
• 'Failed' status
• 'Money sent' status
• 'Awaiting pickup' status