When sending money through Paysend, you may find yourself in a situation where you want to make a transfer from scratch. For example, there's a mistake in the recipient details, or it's been a long time since you have made a transfer, or a Support agent recommended you to start over instead of repeating your previous transfer.
Here's what you'll need to do:
- Log in to your Paysend app.
- Press 'Send' to see your recipient list.
- Find the recipient and swipe left to reveal the red cross button or simply hover over and click on it to remove them from the list.
- Then start a new transfer as usual — you will be prompted to re-enter the recipient's details.
In case you are having trouble sending money, and starting a transfer from scratch doesn't help, please contact Paysend Customer Support.