The money is ready to be picked up. To collect cash from a bank in Vietnam, your recipient needs to follow the steps below:
- Wait for the call: A Vietcombank representative will call your recipient on the day your payment is processed or the following day between 8:00 AM and 4:00 PM. The representative will explain the cash pickup process and provide a transaction code needed to receive the money.
- Visit the bank: The recipient will need to visit the bank you selected when making the transfer to collect the money. The cash can be collected Monday through Friday between 8:00 AM and 2:00 PM.
- Prepare a valid ID and the transaction code: To collect the cash, bank representatives will ask for a valid identification document and the transaction code. The recipient will need to bring both to ensure successful cash pickup.
If you selected Vietcombank as the recipient's bank:
The recipient does not need to wait for the call from the bank representative. Instead, they can go directly to a Vietcombank branch with their ID and the transaction code.
What is a transaction code and where to find it?
A transaction code is a unique code, which is generated for each cash pickup transaction and helps protect the security of your transfers. There are two ways to obtain a transaction code:
- A Vietcombank representative will provide the transaction code during the call they make after the transfer is initiated and your payment is processed.
- You can find the transaction code in your Paysend account. Select the transfer in the transfer history. On the transfer page, you will see the 'Notify recipient' button — press it to reveal the transaction code. Please note that it might take up to 1 day for the button to appear.