Cards & Accounts

About Cards & Accounts

• Are Paysend Cards & Accounts still available?
• Where can I see my account activity?
• What fees do you charge?
• At what rate can I exchange my funds within accounts?
• What currencies support holding and spending money?
• How a Paysend multi-currency account works

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Paysend Cards

• Where can I use my card?
• My card is lost/stolen/retained by the ATM. What should I do?
• How to close a Paysend card
• How can I freeze and unfreeze my card?
• How can I get a virtual card?
• How do I know my card PIN?

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Multi-currency Account

• How to top up a multi-currency account from a bank card
• Why has my top-up failed?
• What currencies can you deposit in a multi-currency account?
• How to top up your multi-currency account via Apple Pay or Google Pay
• How to top up a multi-currency account from a bank account
• How to get details for a multi-currency account (UK)

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Cards & Accounts Payments

• What is an offline card payment?
• What is a pending card payment?
• Why has my card payment failed?
• In which currency will payments be made?
• Will I be charged for using my card abroad?
• What should I do if a merchant does not provide me with goods or services?

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