FAQ

Payment Processing

• Why is my payment processing?
• How do I verify my card?

Payment processing

• Why is my payment processing?
• Why is my payment processing?
• How can I cancel an Interac request?
• Cancel a transfer from a bank account
• Сancel a transfer from a bank account
• Сancel a transfer from a bank account

See all 17 articles

Payment failed

• Why did my payment fail?
• I couldn't confirm my transfer with 3DS (transfers from cards)
• My transfer failed but I was charged
• My transfer failed but I was charged
• My transfer failed but I was charged
• My transfer failed but I was charged

See all 9 articles

Payment processed

• What does the 'Payment processed' status mean?
• Why is my transfer taking so long?
• How can I cancel a successful or processing transfer to a card?
• How can I cancel a transfer to a bank account?
• How can I cancel a successful or processing transfer to a wallet?
• How can I cancel a cash pickup transfer?

See all 21 articles

Failed transfer

• Why did my transfer fail?
• When will I get my money back?
• How long will my refund take?
• How long will my refund take?
• How long will my refund take?
• How long will my refund take?

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Failed

• Why did my transfer fail?
• My refund was unsuccessful
• My refund was unsuccessful

Money sent

• When will my transfer be delivered?
• My recipient didn't receive the transfer
• Fees
• Сancel a successful or processing transfer to a card
• Cancel a transfer to a bank account
• Cancel a successful or processing transfer to a wallet

See all 15 articles

Money request

• What is a money request?
• Can a money request be cancelled?
• How do I pay for a money request?
• Can I decline a money request?
• What is the status of my money request?
• Can I cancel a money request?

Limits

• Why is my transfer not going through?
• Why is there a limit on my Paysend account?
• Guide to getting verified
• How to take photos of documents?

Verification

• Why is my transfer not going through?
• Why do I need to get verified?

Drafts

• How to resume my transfer?
• Can I cancel my transfer and start over?