Transfers

General Questions

• Available destinations & methods
• Exchange rate
• Fees
• How and when can I cancel my transfer?
• I want my money back - can I cancel my transfer and request a refund?
• Sending limits from the U.S.

See all 7 articles

Card Transfers

• Funding issue
• Funding - Payment declined by the bank
• Funding - Payment declined by Paysend
• Pending Transfer
• Successful transfer
• Refund Issue

See all 7 articles

Cash Pick Up

• What does my recipient need to do to pick up the transfer?
• How can I find the address and operating hours for a Paysend cash pickup location?
• How do I cancel my cash pickup transfer?
• What should my recipient do if their ID is expired?
• Where can I find the pickup code for my transfer?
• How can I share the transfer details with my recipient?

See all 7 articles

Libre

• Available destinations
• Transfer status
• Refund issue
• Balance withdrawal
• Transfer limits
• Cancel a transfer

Before the Transfer

• What cards can be used for transfers
• How to repeat a transfer
• How to send a transfer on the website

After the transfer

• How can I check my transfer status
• Delivery time
• Why did my payment not go through
• How to remove the linked card
• How to cancel a successful transfer

Fees&Exchange rates

• Exchange rates
• Fees

Paysend Request

• How to accept a money transfer request via phone number