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  2. Transfers

Transfers

Where Is My Money?

  • Why is my transfer taking so long?
  • 🕒 My transfer is delayed. What do I do?
  • Why does it say my transfer's complete when the money hasn't arrived yet?
  • What's a reference number/proof of delivery?
  • What is a proof of payment?

Transfer Statuses

  • How can I track my transfer?
  • 'Payment processing' status
  • 'Payment failed' status
  • 'Payment processed' status
  • 'Awaiting pickup' status
  • 'Money sent' status
See all 7 articles

Transfer Cancellation and Refunds

  • I want to cancel a transfer
  • How long will my refund take?
  • Can I cancel a transfer to a card?
  • How can I cancel a transfer to a bank account?
  • How can I cancel a transfer to a wallet?
  • How can I cancel a cash pickup transfer?
See all 7 articles

Sending Money via Paysend

  • How do I send money with Paysend?
  • How to check if I can send money to a particular country?
  • There is an error when making a transfer
  • How can I repeat a transfer?
  • How to view my transfer history?
  • How can I get a transfer receipt or a statement?

Card Transfers

  • I couldn't confirm my transfer with 3DS
  • What cards can I use for transfers?
  • Can I use Apple or Google Pay to send a transfer?
  • Are there limits for sending a card transfer?
  • How to verify my card?
  • How do I remove a linked card?

Bank Transfers

  • What details do I need to send a bank transfer?
  • Are there limits for sending a bank transfer?
  • Transfers via UPI to bank accounts in India
  • Transfers to bank accounts in South Korea
  • Transfers to bank accounts in South Africa

Cash Pickup Transfers

  • Cash pickup in Latin America: Mexico, Dominican Republic, Guatemala, Honduras, El Salvador
  • How can I find the address and operating hours for a Paysend cash pickup location?
  • Cash pickup transfers: common issues and how to resolve them
  • Where can I find the unique code for picking up the transfer?
  • I indicated the wrong name or details of the recipient
  • My recipient says the transfer can't be located
See all 7 articles

Wallet Transfers

  • How to receive my first transfer via Weixin (WeChat) in China?
  • Transfers to Alipay in China
  • Transfers to wallets: common issues and how to resolve them

Dealing with Transfer Mistakes

  • I sent the wrong transfer amount
  • I sent money to the wrong person
  • I enetered the wrong reference

Managing Recipients

  • How can I find my recipient's details?
  • I entered the wrong recipient's name
  • How do I add or delete recipients?
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