Transfers

Sending money General

• How do I send money with Paysend?
• How can I check if I can send money to a particular country?
• How long does a transfer take?
• How to check your transfer status on Paysend?
• If there is an error when making a transfer
• How can I repeat a transfer?

See all 11 articles

Transfer statuses

• What does the 'Failed' status mean?
• What does the 'Money sent' status mean?
• What does the 'Awaiting pickup' status mean?
• What does the 'Payment processed' status mean?
• What does the 'Payment failed' status mean?
• What does the 'Payment processing' status mean?

Sending a bank transfer

• Transfers to bank accounts in South Africa
• Transfers to bank accounts in South Korea
• Transfers via UPI to Bank Accounts in India

Sending a card transfer

• I couldn't confirm my transfer with 3DS
• What cards can be used for transfers?
• Can I use Apple/Google Pay to send a transfer?
• Are there limits for sending a card transfer?

Sending a cash pickup transfer

• Cash pickup in the Philippines
• ID requirements for recipients of cash pickup transfers in Philippines
• Cash pickup in Lebanon
• Cash pickup via Uniteller (Mexico, Dominican Republic, Guatemala, Honduras, El Salvador)
• Receiving cash via banks in Vietnam
• Receiving cash via Vietcombank in Vietnam

See all 10 articles

Sending a wallet transfer

• How to receive a first transfer via Weixin (WeChat) in China?
• Transfers to Alipay in China
• Common problems with transfers to Wallets and their solutions

Managing your recipients

• How do I add or delete recipients?
• How can I find my recipient's details?
• I entered the wrong recipient's name

Mistakes and editing your transfer

• I sent the wrong amount
• I sent money to the wrong person
• I enetered the wrong reference

Where is my money?

• Why is my transfer taking so long?
• Why does it say my transfer's complete when the money hasn't arrived yet?
• What's a reference number/proof of delivery?
• What is a proof of payment?

Cancellation and refunds

• I've just made a transfer and want to cancel it
• How long do refunds take?
• How can I cancel a successful or processing transfer to card?
• How can I cancel a successful or processing transfer to wallets?
• How can I cancel a transfer to cash pickup?
• How can I cancel a successful transfer to bank account?

See all 7 articles