Transfers

Where Is My Money?

• Why is my transfer taking so long?
• 🕒 My transfer is delayed. What do I do?
• Why does it say my transfer's complete when the money hasn't arrived yet?
• What's a reference number/proof of delivery?
• What is a proof of payment?

Transfer Statuses

• How can I track my transfer?
• 'Payment processing' status
• 'Payment failed' status
• 'Payment processed' status
• 'Awaiting pickup' status
• 'Money sent' status

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Transfer Cancellation and Refunds

• I want to cancel a transfer
• How long will my refund take?
• Can I cancel a transfer to a card?
• How can I cancel a transfer to a bank account?
• How can I cancel a transfer to a wallet?
• How can I cancel a cash pickup transfer?

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Sending Money via Paysend

• How do I send money with Paysend?
• How to check if I can send money to a particular country?
• There is an error when making a transfer
• How can I repeat a transfer?
• How to view my transfer history?
• How can I get a transfer receipt or a statement?

Card Transfers

• I couldn't confirm my transfer with 3DS
• What cards can I use for transfers?
• Can I use Apple or Google Pay to send a transfer?
• Are there limits for sending a card transfer?
• How to verify my card?
• How do I remove a linked card?

Bank Transfers

• What details do I need to send a bank transfer?
• Are there limits for sending a bank transfer?
• Transfers via UPI to bank accounts in India
• Transfers to bank accounts in South Korea
• Transfers to bank accounts in South Africa

Cash Pickup Transfers

• Cash pickup in Latin America: Mexico, Dominican Republic, Guatemala, Honduras, El Salvador
• How can I find the address and operating hours for a Paysend cash pickup location?
• Cash pickup transfers: common issues and how to resolve them
• Where can I find the unique code for picking up the transfer?
• I indicated the wrong name or details of the recipient
• My recipient says the transfer can't be located

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Wallet Transfers

• How to receive my first transfer via Weixin (WeChat) in China?
• Transfers to Alipay in China
• Transfers to wallets: common issues and how to resolve them

Dealing with Transfer Mistakes

• I sent the wrong transfer amount
• I sent money to the wrong person
• I enetered the wrong reference

Managing Recipients

• How can I find my recipient's details?
• I entered the wrong recipient's name
• How do I add or delete recipients?